Effective from 1 September 2026
This policy applies to all patients, including Medical Card, PRSI and private patients.
At North City Dental, we understand that plans can change and that sometimes patients may be unable to attend a scheduled appointment.
If you are unable to attend, we kindly ask that you contact us at least 24 hours before your appointment by phone, WhatsApp message or email. Our team will be happy to help you reschedule your appointment.
Our clinic operates on an appointment basis, and each appointment time is reserved specifically for that patient. When an appointment is missed or cancelled at short notice, we may be unable to offer that time to another patient who is waiting for dental care.
Missed Appointments & Cancellations with Less Than 24 Hours’ Notice
From 1 September 2026, the following policy applies:
- A €40 fee will apply if a patient fails to attend a scheduled appointment without notice or cancels with less than 24 hours’ notice.
- Any outstanding missed appointment or late cancellation fee must be paid before a further appointment can be booked or attended. Payment can be arranged by contacting the practice.
- If a patient fails to attend two appointments, as recorded on our practice management system, North City Dental reserves the right to discontinue providing routine dental care to that patient.
We encourage patients who are unable to attend to contact us as early as possible. Giving us at least 24 hours’ notice allows us to offer the appointment to another patient who may be waiting for treatment.
We hope that applying this policy will rarely be necessary. Its purpose is to ensure that appointment times are used fairly and efficiently and that we can continue to provide timely dental care to all our patients.
Thank you for your understanding and cooperation.
North City Dental